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The Dental Practice Heroes Podcast

Mar 26, 2020

In this episode of Dental Business Mentor,  Dr. Etch and Dr. Bhullar tackle the question, What do I do when my team member knows what to do but doesn’t do it?

Dr. Bhullar explains…

-Team members need authorship over systems.  Include them in the process

-Explain the why.  Why are we doing things this way?

-How does this system working well affect them and make their life easier? Does it reduce stress and future work them?

-Focus more on the results, rather than the process.

Dr. Etchison explains…

-What is the goal of the system?  Be clear!  The why is so important!

-Why would a sane person not follow the system? Ask yourself.  Ask the team member. Ask for input from them.  We need to have a real conversation.

-Make sure you are clear on what the system and the conditions of the system are.  Get it in writing.


If you are ready to take your practice to the next level, Dental Business Training by Dr. Paul Etchison can be found at Dental Business Mentor.

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