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The Dental Practice Heroes Podcast

Nov 27, 2023

In today's episode, Dr. Etch dives deep into the real-world challenges and solutions of running a dental practice. 

Transform your front desk into a powerhouse of patient communication. Dr. Paul breaks down the common pitfalls in dental practice phone calls and provides practical, easy-to-implement tips. He delves into the "Dirty 13" – those tricky, frequently asked questions that can make or break a patient's first impression. From handling inquiries about costs and insurance to explaining procedures, this segment is a goldmine for anyone looking to elevate their practice's phone etiquette.

Learn how to navigate questions about pricing for services like root canals and extractions, both with and without insurance. Get insights on responding to queries about available services like Invisalign or teeth whitening. It's not just about the answers; it's about how you answer. This part of the episode is a must-listen for anyone looking to improve their patient communication and turn inquiries into appointments.