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The Dental Practice Heroes Podcast

Jan 18, 2024

Episode Summary: In this episode of DPH Clinical, featuring the team from Colorado Surgical Institute. We delve into the nuances of patient consultations, focusing on building emotional connections and effective communication strategies. This episode is a continuation of our previous discussion on patient consultations, offering deeper insights and practical advice.

About the Guest: Chris Richards, the Executive Director at Colorado Surgical Institute, brings a wealth of experience in patient management and consultation strategies. His approach emphasizes empathy, patient engagement, and strategic planning to enhance patient experiences and outcomes.

Key Takeaways:

  1. Strategic Consultation Scheduling: Learn how to categorize consultations based on patient readiness and allocate time effectively (Timestamp: 0:01:23).
  2. Building Emotional Connections: Discover the importance of empathy and human connection in consultations, and how it influences patient decisions (Timestamp: 0:02:47).
  3. Effective Case Presentation: Understand the art of presenting treatment options and costs confidently, focusing on patient benefits and value (Timestamp: 0:09:39).
  4. Long-term Patient Engagement: Strategies for maintaining relationships with patients over time, leading to successful case closures even years later (Timestamp: 0:18:55).
  5. Team Involvement in Consultations: Insights into the roles of different team members during the consultation process for a holistic patient experience (Timestamp: 0:07:34).

Why You Should Listen: This episode is a must-listen for dental professionals seeking to enhance their consultation skills and patient relationships. Whether you're new to the field or an experienced practitioner, the insights shared by CSI provide valuable strategies to improve patient communication, emotional connection, and case acceptance rates. Tune in to transform your consultation approach and foster long-lasting patient relationships.

DPH Coaching

  • Operational Excellence: Strategies to streamline practice operations for efficiency and growth.
  • Team Building and Leadership: Techniques to build a cohesive team and lead effectively.
  • Financial Management: Guidance on managing the financial aspects of a dental practice for long-term success.
  • Personal Development: Coaching on personal growth to enhance professional performance.

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